The Website offers an on-line purchase service, which means a 24-hour service, simple, direct and with all the advantages of having a wide catalogue of products updated and available from anywhere through an Internet connection.
1. General information
All prices are in Euros and in accordance with current legislation, all purchases made through the Website will be subject to Value Added Tax (VAT), and this amount is included in the price.
Only direct orders will be served from the online shop within the national peninsular territory. For Users residing in other areas who are interested in some of the products offered, they should contact us beforehand using the contact form or by telephone.
The Owner reserves the right to refuse an order from any User with whom it has a dispute or there have been problems in the payment of previous purchases.
2. Obligations of Users
All Users who make a purchase through this Website declare that they are of legal age and, where appropriate, have full capacity to use means of payment and that they have sufficient funds to cover all the costs resulting from the purchase of products. The User also declares that they fully and unreservedly accept all the conditions of this Legal Notice.
The User may make one or more requests for the purchase of products or services offered through the Website.
3. Shipping conditions
All orders placed within mainland Spain will be sent by courier through the company MRW and will have a delivery time of 24-48 hours.
The shipping costs for the peninsula are 7,90 Euros and for orders over 180 Euros they will be free of charge.
The additional transport costs caused by the declaration of an incorrect or incomplete address are the sole responsibility of the user.
The most economical option for orders will always be to pick up at the warehouse, if the user wishes to be sent to your home will be a freely chosen option and therefore will involve an additional cost in the purchase of products.
4. Methods of payment and security
In compliance with Commission Delegated Regulation (EU) 2018/389 of 27 November 2017 supplementing Directive (EU) 2015/2366 of the European Parliament and of the Council of 25 November 2015 on payment services in the internal market, the User making an online payment transaction must do so by means of enhanced authentication. Depending on the chosen means of payment and the economic value, with the exceptions provided for in the Directive, the User will have to provide a second identification factor before placing an order, such as a PIN code that the User will receive on his/her mobile phone and will have to enter to validate his/her purchase.
According to PSD2, strong authentication exists when at least two of the following elements are used for authentication:
Knowledge (something that only the User knows, e.g. password, PIN code, access data, etc.).
Possession (something that only the User has, e.g. a mobile phone where an SMS is sent to verify the transaction, email address, etc.)
Inheritance (something that the User is, e.g. the possibility of biometric verification, either by fingerprint, facial recognition, etc.).
These elements are independent of each other. That is to say, that a breach of one does not compromise the reliability of the others, and that the confidentiality of the identification data is always protected.
For the convenience of the User, we provide different ways to make the payment:
1) Bank Transfer.
- Once the order has been placed, the bank details are provided to make the deposit or transfer for the amount of the purchase made, and the personal details of name, surname and identity document must be indicated. Only deposits in Euros will be accepted. The order will be processed once the amount has been received in the account.
- With this form of payment no commission is paid.
2) Credit card.
- This payment method is immediate, totally secure and verified by Redsys secure servers in the payment gateway. Under no circumstances will credit card details be disclosed.
- Accepted credit cards are: Visa, 4B, American Express, Maestro and Master Card.
- Only secured credit cards will be accepted to avoid any possible risk or fraud. Secured cards have security codes associated with them and, when the payment is completed, it is transferred to the bank's payment gateway, where these codes must be entered. If you do not have a secured card for online payments, the bank must provide the necessary information and passwords.
If you have any queries regarding payment methods, please contact our customer service department.
5. Guarantees
The guarantee of the products will be that of the manufacturers, according to the legislation in force for each product, indicated in the particular cases in the description of the product. If the User has any questions about warranties or need to claim on any product purchased on this Website may contact the Holder for processing.
6. Right of withdrawal
In compliance with Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, information is provided on the User's right of withdrawal.
6.1 When the User is a consumer and the contract is concluded without the simultaneous physical presence of the User and the Holder (distance selling), the User shall enjoy the right of withdrawal described in this section, with the exceptions provided for in article 103.
6.2 Information to the consumer and user on the right of withdrawal.
a) The User has the right to withdraw from this contract within 14 calendar days without giving any reason.
b) The withdrawal period shall expire after 14 calendar days from the day of conclusion of the contract.
c) To exercise the right of withdrawal, the User must notify us of his decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, although its use is not mandatory.
d) In order to comply with the withdrawal period, it is sufficient that the communication concerning the exercise of this right by the User is sent before the expiry of the withdrawal period.
e) In the event of withdrawal by the User, the Owner shall refund all payments received without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of the decision to withdraw from this contract. In the event that shipping costs have been incurred for any products, the Proprietor shall use the same means of payment used by the User for the initial transaction, unless the User has expressly provided otherwise and provided that the User does not incur any costs as a result of the reimbursement. In the event that the User has expressly selected a delivery method other than the least expensive ordinary delivery method, the Proprietor shall not be obliged to reimburse any additional costs arising therefrom.
MODEL FORM:
- For the attention of the Holder: GONTOCINO S.L. with registered office at C/ San Francisco, 15. 11004. Cádiz; info@airesdecadiz.com
- I hereby inform you that I withdraw from the contract of sale of the following property: ________
- Ordered on / received on:
- User's name:
- User's address:
- Signature (only if this form is submitted on paper):
- Date:
- - - - - - - - - - - - - - - - - - - - - - - - - - -
6.3 The User may send the above form to the following addresses:
Postal address: C/ San Francisco, 15. 11004. Cádiz
E-mail: info@airesdecadiz.com
6.4 According to Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, in its art. 103, the right of withdrawal will not be applicable to contracts that are
d) The supply of goods that may deteriorate or expire rapidly.
e) The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
In relation to this section, with the User's order, the User gives his prior express consent, with the knowledge and acceptance on his part of the exceptions contained herein, and consequently in such cases, he loses his right of withdrawal.
7. Returns
An order will be considered delivered when the delivery receipt is signed by the User. The User will have a period of 14 calendar days to make any return.
You may return or exchange a product we recommend that it has not been used and that it is in its original packaging, with the labels in perfect condition. Otherwise, the User will be responsible for any diminished value of the products resulting from handling other than that necessary to establish their nature, characteristics or functioning, as established in article 108 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
The shipping costs of returns shall be borne by the User unless there has been any error in the shipment by The Holder and the return will be made in exchange for another product to the liking of the User, if there is none at that time the economic value will be saved in a balance in favor of the User indefinitely, to be used in any other purchase.
To make a return, the User must contact us beforehand by writing an e-mail to info@airesdecadiz.com, using the contact form or by calling the User service number: 956688079 and we will send him/her the instructions and steps to follow.
8. Availability
In each article will appear the amount of stock available, but you can order a larger quantity but if the item is out of stock at the factory, delivery times may be significantly longer than those established, in that case the Holder will contact the User via email or phone to report any incident concerning your order and have the right to cancel it if desired.
9. User Service
The User will have at his disposal a User Attention Service, for which he can use the contact form and will receive a reply as soon as possible (or he can use the telephone number 956688079 during business hours).
10. Dispute resolution platform
Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 sets out the objective of achieving a high level of consumer protection and the proper functioning of the internal market, in particular its digital dimension, by providing a European online dispute resolution platform to facilitate the out-of-court resolution of disputes between consumers and online traders in an independent, impartial, transparent, effective and fair manner.
To this end, this Website provides the User with a link to the European Union's online dispute resolution platform for any dispute that may arise in consumer matters: https://ec.europa.eu/consumers/odr/.
